Delivery Condition

There is no option to pick up your orders. 

Free Delivery Conditions

  • Free delivery for all members order over $60
    Free delivery order over $120
    Free delivery for regular weekly, fortnightly and monthly orders over $60
    No extra charge for specific time delivery order over $120 and also 24 hours notice before delivery time
    All orders under $120 and no members have $15 to $40 delivery cost
    Second time Delivery is not free. Minimum $10 is applied for second delivery.
    SAME DAY DELIVERY

    MONDAY - FRIDAY ORDER BEFORE 12:30PM (Mon-Fri)
    SATURDAY ORDER BEFORE 11AM
    SUNDAY NO SAME DAY DELIVERY

    Otherwise, orders placed after 12:30pm will be dispatched the following day.

    WEEKEND DELIVERY

    WE HAVE SATURDAY DELIVERY
    WE HAVE SUNDAY DELIVERY IF YOU PLACE YOUR ORDER ON SATURDAY OR FOR SPECIAL OCCASIONS (e.g. MOTHERS DAY, CHRISTMAS DAY AND VALENTINE'S DAY ...)

    Saturday Orders must be received before 11am
    Sunday Orders must be received on Saturday
    All orders received after this time will be processed as soon as possible, likely to be the next following day.
    The Delivery Fee is calculated in the checkout page.
    However, due to unforeseen circumstances,
    The average residential deliveries time is 9am to 5pm during the business days.  
    The average commercial deliveries time is 9am to 3pm during the business days.
    The average residential deliveries time is 10am to 4pm during the weekend.  

    We are usually able to deliver within our online shop opening hours depending on the number of deliveries, bad weather, driving time and accidents.  

    If you want your order to be delivered at a specific time or outside of the normal delivery time, you will incur an additional cost.
    OrchiRose Florist is unable to provide refunds for delivery if you placed an incorrect address and may you charge for redeliver.

    We do not recommend sending flowers to an apartment in the Melbourne CBD, unless you are sure that the recipient is at home on that specific time or the apartment has an office or lobby to leave the flowers. We have no responsibility for the loss or theft of the product.

    For flower orders for patients in the hospital, please consider several points.
    patient name, Hospital name, phone number, Hospital ward, room number...

    If the recipient of your order is in the hospital's ICU, we suggest that you contact the hospital before ordering flowers, as many patients in this part of the hospital are not allowed to receive flowers.

    At the delivery time, if the recipient is not in a given position to receive the order, the courier can place the order in a convenient, safe, secure from weather, animals and getting stolen.
    The courier leaves a card through to the mailbox or on the front door then takes a picture of the delivered order.
    We will call you to schedule an appropriate delivery time. We are not responsible for the theft of products.

    If the recipient was not available and a suitable and safe place was not available, the courier returned the flower to the shop then noted to the recipient the name and phone number of OrchiRose Florist to contact for re-delivery.
    For some difficult areas of delivery, We are very inconvenienced and ashamed. But some strict rules and difficulty do not allow us to deliver your orders to the following places:
    Jails, Ships, Secure Buildings, Army, Air force and Naval Bases, Mines, Intensive Care Units...

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