Terms And Conditions

OrchiRose Florist online studio provide an amazing services to you subject to the following conditions. If you shop from OrchiRose Florist website, you accept all of these conditions. Please read terms and conditions attentively.

Payment Information

All prices are in Australian dollars.

OrchiRose Florist accepts online payments through PayPal and Credit Card.

Note: Sometimes online credit card transactions would fail. The reasons for such failure may simply be the use of a Wrong credit card number or Wrong expiration date.
Please carefully check the card details before confirming the transaction for processing. Also ensure your credit card limit was reached.
Make sure your card allows online transactions. Check how much  your card can be used in a day.

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Substitution Policy 


If a product needs to be substituted, OrchiRose Florist will spend similar or higher value on the products.

In this case we always try to make our products match the photos. But in the current situation, we may face a shortage of flowers and crops. In this case, we will use products with similar or higher quality and value.
In all cases, we always try to make our products match the photos. Sometimes we are unable to match the colour and certain flower requests due to seasonal variety and availability. In the current situation, we may face a shortage of flowers and crops. In this case, we will use products with similar or higher quality and value.
We receive fresh flowers every morning.
Sometimes we are unable to match the colour and certain flower requests due to seasonal variety and availability.
In order to enjoy the beauty and longevity of the flowers more, we will usually deliver them as buds so that you can enjoy them more in terms of time.

Refund and Cancellation Policy 

If you're not completely satisfied, Please contact us instantly if in the rare cases, your product is damaged on the delivery, your order is mistaken or if the quality of your product is not up to our standards and you have proof of purchase, you have a choice of a reorder or a refund.
We are not responsible for stolen goods, for example we are instructed to leave the arrangement on the doorstep. Refunds will also not be issued if for any reason the recipient refuses to accept the delivery.
OrchiRose Florist is unable to provide refunds for delivery if you placed an incorrect address and may you charge for re_delivery.

OrchiRose Florist shall not be responsible for incorrect details and address entered on your order.

OrchiRose Florist really apologise Same-day orders are processed promptly. Generally can not be changed or cancelled.

Unfortunately, OrchiRose Florist is not able to cancel  or change previously presented orders, on the way or while being delivered.
Flowers and plants require special care. As soon as it reaches the destination, it should be kept in a proper position.
Unfortunately we are not able to change or refund If the product has not been correctly cared for.
Cut flowers bunch and bouquet needs re_cut stems every two days, regularly changing water every day and adding flower food if needed, stored in a cool place away from direct air-conditioning, sunlight, drafts, smoke and fruit.

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